Duty of Care

When an organisation puts an employee into a vehicle, it carries a duty of care for that journey. Procurement and risk teams are right to ask how a transport supplier discharges it. This page sets out our approach.

One Supplier, Not a Chain

The most common weakness in global ground transport is the subcontracting chain: a booking passes through a broker to a local operator to a driver, and by the time something goes wrong nobody is clearly responsible. We operate our own offices, teams and chauffeurs in the markets we serve, so there is no chain. One organisation is accountable for the journey you booked, in every country.

Chauffeur Screening

Every chauffeur carrying a client has been through background screening and holds the licensing, endorsements and medical certification required in their jurisdiction. Driving history is reviewed, not only criminal record.

Insurance

We carry commercial auto liability and passenger cover at the levels required in each jurisdiction where we operate. Certificates of insurance are available to corporate clients on request, for any market on your programme.

Vehicle Standards

Vehicles are late-model and maintained on a documented schedule, with inspection and compliance records kept in line with local regulation. Vehicle age limits apply across every market we operate.

Journey Oversight

Reservations are monitored rather than dispatched and forgotten. Flight arrivals are tracked. Our desk is staffed 24 hours a day, so there is always a person to reach if a journey deviates from plan — and that person works for the same company that took your booking.

Traveller Safety

• Chauffeur name, photograph and vehicle details sent in advance, so travellers can verify who is meeting them.
• Named-board meet and greet inside arrivals, reducing risk of travellers accepting unlicensed transport.
• Female travellers and lone travellers accommodated with specific requirements on request.
• Confidentiality agreements covering client identity and movements.

Data Protection

Because every booking runs on a single internal platform, traveller details are not distributed to outside operators or dispatch intermediaries. For clients moving senior executives, that materially reduces how many organisations hold a record of who travelled where and when. Full detail is in our privacy policy.

Incident Escalation

Escalation is straightforward: there is one company responsible, and it is us. We do not refer clients elsewhere to resolve a problem with a journey we sold. Incidents are logged, investigated and reported back to the client contact.

Documentation for Procurement

We can supply insurance certificates, screening policy summaries, vehicle compliance information and our standard terms for review by your risk, legal or procurement function. Request these through our reservations desk or your account manager.

Specific cover levels, certifications and regulatory requirements vary by jurisdiction. Contact us for documentation relevant to the markets on your programme.